CiviliNation’s Online Community Managers Survey
By Andrea Weckerle, Founder, CiviliNation
Online community managers are at the front lines of action and carry enormous responsibility for the success of their communities, yet often aren’t sufficiently recognized for the challenges that are inherently a part of their work. It is often inevitable that community conflicts occur, and not shying away from tackling the sometimes uncomfortable issues that arise within communities can be the sign of a healthy, robust group. Yet if not managed properly, conflicts can also tear a community apart. Unfortunately organizations often expect community managers to “learn as they go,” not realizing the tenuous position they therefore place these groups.
One of CiviliNation’s goals is to help educate and train online community managers in the conflict resolution skills they need to succeed. CiviliNation has therefore created a survey to determine community manager’s level of expertise in this area and what their specific and most pressing challenges are. The survey’s aim is to poll community managers from a diverse range of communities and serve as a foundation on which to create a customized conflict management training program. The results of the survey will published online in a free, comprehensive report. As a thank you for taking the 10-minute online survey, participants are also entered to win a $25 Amazon gift certificate or a $25 donation to their favorite charity, whichever they prefer.
CiviliNation is a global, 501(c)(3) non-profit education and research organization focused on advancing the full capability of individuals to communicate and engage in cyberspace in a responsible and accountable way. CiviliNation is a strong supporter of the First Amendment to the U.S. Constitution and believes that by fostering an online culture in which individuals can fully engage and contribute without fear or threat of being the target of unwarranted abuse, harassment, or lies, the core ideals of democracy are upheld.